Terms of Trade.

Quotes & Pricing

Quotes

We cannot provide quotes over the phone.

Please use the website form or email address to send as much information as possible to assist us with providing you a ballpark price prior to a site visit or official quote.

If possible, please send: image inspiration/references, timber or other material preferences, dimensions (approximates are okay), the function of the piece/s, desired delivery date.

We will provide you with an approximate price, and if this is satisfactory, we will work with you to obtain specific dimensions and material choices in order to provide an official quote. 

In circumstances where a site visit is deemed necessary by Palomar Rowe to capture accurate details relating to unusual, intricate or large-scale projects, delivery or installation, a call-out fee of $150+gst will be invoiced prior to the site visit and deducted from the deposit invoice on acceptance of the quote.

Due to the constant fluctuation in material pricing, all quotes are strictly valid for 7 days only. 

Pricing

Our pricing is calculated based on labour, materials and delivery/installation requirements needed to complete the project within the desired timeframe. 

Drawings

Palomar Rowe will only provide digital drawings on receipt of the deposit. We cannot provide detailed drawings (other than simple hand-sketches with measurements) any earlier to protect our intellectual property. 

Where digital drawings are required for quote acceptance, a $250+gst fee will be invoiced and must be paid prior to receipt of drawings. On acceptance of the quote, this fee will be deducted from the 50% deposit invoice.

Acceptance & Payment

Acceptance of Quote

You must accept the quote via the link provided in order for the project to be confirmed and proceed to deposit invoicing.

Deposit

Upon acceptance of the quote, a 60% (or more depending on materials required to commence work) deposit invoice will be issued and payment must be received before work will begin on your project. 

Final Payment

An agreed delivery date will be confirmed during the quoting process. A final payment invoice will be issued 7 days prior to the delivery date, and payment must be received the day before delivery in order to receive the project on the due date as agreed. Goods remain the property of Palomar Rowe until full payment has been received.

Unfortunately we cannot cater for exceptions unless otherwise specified and agreed upon in writing by Palomar Rowe.

Payment Options

We accept direct deposit payments only. All details can be found on your invoice.

Delivery & Installation

Fees

Delivery and installation fees will be itemised in the quote, including any unusual or challenging circumstances that require additional labour or machinery.

Collection

If you choose to collect the project from the Palomar Rowe workshop either yourself or via a third party service, please note that we will only guarantee the quality of the item/s until it leaves the hands of the Palomar Rowe staff. Palomar Rowe does not take responsibility for any damage or issues that occur once the piece is handed over to you or a third party, including while loading the piece onto a vehicle on site at the Palomar Rowe workshop, and after it has left the Palomar Rowe premises.

Storage

Should you require Palomar Rowe to store your completed project beyond 7 days of the agreed due date, we will charge a storage fee of 1% of total job value (including gst) per week. Storage fees will be calculated and invoiced separately following final delivery or collection.

Furniture in Situ

Natural Timber Movement

During the manufacturing process all care is taken to ensure each piece is sharply aligned and that joins fit like a glove. However, timber is a natural product and it will move as it settles into its environment. As such, some shrinkage or expansion could cause joins to fall out of alignment over time. This movement is NOT covered under Warranty.

Care

Palomar Rowe indoor furniture should not be placed outdoors. Any indoor furniture placed where it can be exposed to the elements such as under windows can become sun-bleached or start to yellow after time; Palomar Rowe does not offer returns or complimentary repairs in these instances, however we can quote to refurbish these items if required.

Recycled Timber

If you’ve elected to use recycled timber, please remember these come with pre-existing personalities that may include cracks or variations in colour. During the quoting process, you will be required to acknowledge and accept that impurities occur in recycled timber and can not be predicted, and as such, Palomar Rowe will not offer returns or complimentary alterations for unexpected markings in recycled timber products.

Warranty

We offer a one (1) year structural warranty only on residential builds only.

At our discretion, we may work with you to address any minor cosmetic issues within 48 hours of delivery.

Palomar Rowe items should not be used in any way that they were not designed for - i.e. do not sit on tables, stand on chairs, lean on cabinets etc. Any warranty claims involving structural issues that show signs of stress or forced damage will not be accepted. 

Environmental conditions can affect the performance and appearance of your furniture, causing changes such as shrinkage, expansion, bowing, splitting and colour change, which are NOT covered by warranty.

Finishes are subject to standard wear and tear (relevant to commercial or residential use), and are not covered under the structural warranty.

Once we hand over your new piece/s, it’s your responsibility to give it the attention and care it needs for a long life. Palomar Rowe can quote for a maintenance service to help reinvigorate your item/s at any time.

Warranty does not apply if for change of mind.

Returns

Palomar Rowe does not accept returns at any time.

During the quoting and design process, Palomar Rowe will recommend ways to build that are both functionally and aesthetically in tune with your space and style, however the final outcome of your project is your responsibility to manage prior to accepting the quote.

Palomar Rowe cannot accommodate complimentary changes to design, materials or build after work has commenced on your project. All changes agreed upon after commencement of works will be quoted and added to the final invoice.

If you believe your piece has structural issues, please contact us in writing via email at hello@palomar-rowe.com.